At Coloured Smoke Australia (www.colouredsmoke.com.au), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information when you:
- Make a purchase or inquiry on our website
- Sign up for updates, newsletters, or promotions
- Contact us via email or online forms
- Engage with our social media channels or advertising campaigns
The personal information we may collect includes:
- Your name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely via third-party providers)
We also collect non-personal data such as browser type, IP address, and site usage through analytics tools like Google Analytics to improve website performance.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to enquiries
- Send updates, promotions, or service announcements (if you opt in)
- Improve our website, products, and user experience
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Data Protection and Security
We take the security of your personal data seriously. All information shared with us is stored securely and accessed only by authorised personnel. We use SSL encryption, secure payment gateways, and firewalls to safeguard your data from unauthorised access, misuse, or loss.
Payment details are processed through trusted partners such as Afterpay and other secure platforms. We do not store full credit card information on our servers.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and gather analytics data. Cookies help us understand visitor behaviour and improve our services. You can choose to disable cookies through your browser settings, but some site features may not function properly as a result.
5. Third-Party Services
We may use third-party services such as Google Analytics, advertising platforms, and email marketing tools. These providers may collect limited data to perform their services but are bound by confidentiality and data protection agreements consistent with Australian law.
6. Access and Correction
You may request access to your personal data or correction of inaccurate information at any time by contacting us directly. We will respond to all privacy-related requests promptly and in accordance with Australian Privacy Principles.
7. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. The updated version will always be posted on this page with a revised “last updated” date.
8. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:
Email: [email protected]
Address: Australia
Website: www.colouredsmoke.com.au